2020 CX Intentions
My personal intentions for progressing the discipline of CX in 2020 and beyond.
MarketingProfs 2018
Data can be a competitive advantage on many levels, including - but not limited to - revealing insights to shape strategy, inspire creativity, and unleash innovation.
Forbes 2016
The Personal Data Revolution is here. It's time to respect boundaries, define best practices, and design experiences that proactively demonstrate a commitment to privacy.
Using the GDPR, passed in April, 2016, as the new global standard, this guide compares privacy laws across 51 countries worldwide.